Most Recent Update: June 4, 2024

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Lost and Found Resorts, LLC doing business as Bainbridge Pet Resort respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes:

• The types of information we may collect or that you may provide when you access, or use the Bainbridge Pet Resort website or mobile application ("Bainbridge Pet Resort"), or agreeing via e-mail or text message to receive communications from Bainbridge Pet Resort.

• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

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DISCLAIMER SMS consent and phone numbers for SMS purposes are not shared with third parties, affiliates or subsidiaries.

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This policy applies only to information we collect in the website, in email, text, and other electronic communications sent through or in connection with Bainbridge Pet Resort.

This policy does not apply to information that we collect offline or on any other Company apps or websites, including websites you may access through Bainbridge Pet Resort.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not register with or use Bainbridge Pet Resort. By registering with or opt-ing in via e-mail or text message to receive communications from Bainbridge Pet Resort you agree to this privacy policy.

This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of Bainbridge Pet Resort after we revise this policy means you accept those changes, so please check the policy periodically for updates.

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Children Under the Age of 16

Bainbridge Pet Resort website registration is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at furryguests@bainbridgepetresort.com.

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights for more information.

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Information We Collect and How We Collect It

We collect information from and about one type of user: Pet Business Customers.

Pet Business Customers

What we collect:

We collect pet business customer’ s contact information, emergency contact information, billing information, reservation information, pet’s information including pet’s vaccines, food, medication, toys, beds etc., and reservation information.

Why we collect it:

We collect pet business customer’s contact, emergency, billing information, and reservation information because it helps manage the reservations and relationships between Bainbridge Pet Resort and our customers. We collect the billing information for our customers so we have the proper information to charge and bill our customers. We collect information on customer’s pets because when a customer uses our business, the business needs to be able to properly care for the pet and manage all of the pet’s feeding, medication and personal items.

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Information You Provide to Us

When you use the Bainbridge Pet Resort website we may ask you to provide information:

• By which you may be personally identified, such as name, email address or telephone number.

• That you provide by filling in forms. This includes information provided at the time subscribing to our guest registry or requesting further services.

• Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.

• Your responses to surveys that we might ask you to complete for research purposes.

• Details of transactions you carry out through Bainbridge Pet Resort. You may be required to provide financial information before making a pet reservation through Bainbridge Pet Resort.

• Your search queries when using Bainbridge Pet Resort.

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Automatic Information Collection

When you access or use Bainbridge Pet Resort’s website, we may use technology to automatically collect:

• Usage details including location data, logs, and other communication data and the resources that you access and use on or through Bainbridge Pet Resort’s website.

• Device Information including the device's unique device identifier, IP address, operating system, browser type and mobile network information.

• Location Information. Bainbridge Pet Resort collects information about the location of your device with your permission.

• Bainbridge Pet Resort does not track you or your device for marketing or advertising purposes.

If you do not want us to collect this information do not use the Bainbridge Pet Resort website or mobile application or delete it from your device, or change your phone settings to restrict location information.

The technologies we use for automatic information collection may include cookies – a cookie is a small file placed on your device. It may be possible to refuse to accept cookies by activating the appropriate setting on your device. However, if you select this setting you may be unable to access certain parts of Bainbridge Pet Resort.

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Third-Party Information Collection

When you use Bainbridge Pet Resort or its content, certain third parties may use information about you or your device. These third parties include:

• We use RingCentral for our text message communications. For more information about how we may use your information with RingCentral and the information that may be collected through our email campaigns, see RingCentral’s Privacy Notice available at https://www.ringcentral.com/legal/last-update-january-1-2023/privacy-notice.html#:~:text=We%20may%20share%20and%20disclose,any%20of%20its%20worldwide%20affiliates.

• We use Wix.com for our email marketing and to help us understand how visitors interact with our website. Wix uses and processes your information in accordance with its privacy policy available at https://www.wix.com/about/privacy.

• We use Paw Partner to provide our online customer relationship management software. Paw Partner uses and processes your information in accordance with its privacy policy available at https://pawpartner.com/page/1/privacy-policy.

• We may use PayPal as our payment processor. PayPal uses and processes your payment information in accordance with its privacy policy available at https://www.paypal.com/us/legalhub/privacy-full.

• We may use Venmo as our payment processor. Venmo uses and processes your payment information in accordance with its privacy policy available at https://venmo.com/legal/us-user-agreement/.

• We may use Zelle as our payment processor. Zelle uses and processes your payment information in accordance with its privacy policy available at https://www.zellepay.com/legal/legal-and-privacy.

While we provide these third parties with no more information than what is necessary to enable them to provide the services to us, any information that you provide these services providers independently is subject to their respective privacy policies and practices. In no case do we sell, share or rent out your information to third parties, nor use them for any purpose other than those set forth in this policy.

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How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:

• Provide you with Bainbridge Pet Resort and its content, and any other information, products or services that you request from us.

• Give you notices about your account/subscription, including expiration and renewal notices.

• Carry out our obligations and enforce our rights arising from any services we provide as requested by you, including for billing and collection.

• Notify you when Bainbridge Pet Resort updates are available, and of changes to any products or services we offer or provide though it.

• The usage information we collect helps us to improve Bainbridge Pet Resort and to deliver a better and more personalized experience.

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Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction.

In addition, we may disclose personal information that we collect or you provide:

• To our subsidiaries and affiliates.

• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Lost and Found Resort, LLC's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Lost and Found Resort, LLC about our customers is among the assets transferred.

• To fulfill the purpose for which you provide it.

• For any other purpose disclosed by us when you provide the information.

• With your consent.

• To comply with any court order, law, or legal process, including responding to any government or regulatory request.

• To enforce our rights arising from any contracts entered into between you and us, including the Bainbridge Pet Resort Dog Boarding Contract and Bainbridge Pet Resort Cat Boarding Contract, and for billing and collection.

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Lost and Found Resort, LLC, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

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Your Choices About Our Collection, Use, and Disclosure of Your Information

We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of over your information.

• Location Information. You can choose whether or not to allow your mobile device to collect and use real-time information about your device's location through the device's privacy settings If you block the use of location information, some parts of Bainbridge Pet Resort may be inaccessible or not function properly.

• California Residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

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Accessing and Correcting Your Personal Information

You can send us an email at furryguests@bainbridgepetresort.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

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Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. 

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of Bainbridge Pet Resort that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to furryguests@bainbridgepetresort.com.

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Changes to Our Privacy Policy

We may update our privacy policy from time to time.  The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address and/or phone number for you and for periodically visiting this privacy policy to check for any changes.

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Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: furryguests@bainbridgepetresort.com.